Communication MCQs
Communication MCQs (Section 1) 1. The most important goal of business communication is_________ A. favorable relationship between sender and receiver B. organizational goodwill C. receiver response D. receiver understanding 2. Downward communication flows from_________ to_________. A. Upper to lower B. Lower to upper C. Horizontal D. Diagonal 3. Horizontal communication takes place between_________. A. superior to subordinate B. subordinate to superior C. employees with same status D. none of these 4. Appeals and representations are used in_________ communication. A. horizontal B. downward C. upward D. grapevine 5. The study of communication through touch is_________. A. chronemics B. haptics C. proxemics D. semantics 6. The formal greeting with which a business letter begins is called A. reference B. subject C. salutation D. body copy 7. The following is (are) non-verbal communication A. Facial expression ...