Communication MCQs

Communication MCQs (Section 1)

1. The most important goal of business communication is_________

A. favorable relationship between sender and receiver

B. organizational goodwill

C. receiver response

D. receiver understanding

2. Downward communication flows from_________ to_________.

A. Upper to lower

B. Lower to upper

C. Horizontal

D. Diagonal

3. Horizontal communication takes place between_________.

A. superior to subordinate

B. subordinate to superior

C. employees with same status

D. none of these

4. Appeals and representations are used in_________ communication.

A. horizontal

B. downward

C. upward

D. grapevine

5. The study of communication through touch is_________.

A. chronemics

B. haptics

C. proxemics

D. semantics

6. The formal greeting with which a business letter begins is called

A. reference

B. subject

C. salutation

D. body copy

7. The following is (are) non-verbal communication

A. Facial expression

B. Appearance

C. Posture

D. All of the above

8. The handshake that conveys confidence is

A. Limp

B. Firm

C. loose

D. double

9. Communication is the task of imparting ________

A. training

B. information

C. knowledge

D. message

10. The following is the permanent records for business

A. Business letters

B. Ledgers

C. Production reports

D. All of the above

11. Body of a letter is divided into ________ parts.

A. 1

B. 2

C. 3

D. 4

12. When working to create and maintain a favorable relationship with a receiver, a sender should

A. do just what the receiver expects

B. impress the receiver by using technical terms

C. stress mutual interests and benefits

D. use positive wording

13. As per Newman and Summer Communication is the Exchange of

A. Facts

B. opinion

C. emotions

D. all the above

14. The ________ body of the presentation should be broken into short and clear units

A. Main

B. middle

C. upper

D. lower

15. Which of the following terms best describes the grapevine as a communication pattern?

A. Diagonal

B. Informal

C. Serial

D. Verbal

16. The following is (are) the most effective ways of communication.

A. Verbal

B. Non Verbal

C. Written

D. All the above

17. The _________ of business letter is called layout.

A. Body

B. Content

C. Pattern

D. All the above

18. Interaction between three to twelve people who share a common goal, a sense of commitment, and who attempt to influence one another is known as

A. Business communication

B. Small-group communication

C. Personal communication

D. Rhetorical communication

19. When a group agrees to support and commit to the decision of the group, they have reached

A. A consensus

B. A census

C. A solution

D. An analysis

20. Goals help us to __________.

A. Communicate

B. Work

C. Success

D. Motivate

21. An effective oral presentation process follows _________ steps.

A. 3

B. 4

C. 5

D. 6

22. Business letters produce immediate effect because they are:

A. Interesting

B. Brief

C. Formal

D. Informal

23. Set off the list of Do and Donts by using ___________.

A. Body

B. Letter heads

C. Bullets

D. Formal

24. The envelope indicated that there was ,_________ but in fact there was only a letter inside

A. An enclosure

B. A sender

C. A salutation

D. An indent

25. Form letters are also known as:

A. Circular letters

B. Formal letters

C. Bad news letters

D. Persuasive sales letters

26. Our address and phone number are shown on our_________

A. Letterhead

B. Snail mail

C. Postage

D. Salutation

27. In block text format, you do not_________each paragraph

A. Indent

B. Punctuation

C. Margin

D. Transition x

28. A memorandum (memo) is considered a brief form of written communication for:

A. Internal use

B. External use

C. Formal use

D. Legal use

29. Simplicity in writing means essentially:

A. The use of simple sentences

B. The use of simple words

C. The use of simple tense

D. Plainness

30. Good business letters are characterized by the following personal quality of the writer:

A. Seriousness

B. Sincerity

C. Formality

D. Humour

31. Which of the following is a correct dateline for a business letter?

A. August, 20, 1998

B. 20-Aug-98

C. August 20, 1998

D. Aug 20 1998

32. The most modern letter style is

A. Modified-block

B. Full-block

C. Simplified

D. Block

33. Effective professional correspondence uses an appropriate style, clear and concise language, and

A. The passive voice

B. The active voice

C. Open punctuation

D. Mixed punctuation

34. Modern business letters are usually written in:

A. Indented style

B. Semi-block style

C. Simplified style

D. Full-block style

35. Persuasive messages should be written in the __________ order.

A. Indirect

B. Passive

C. Direct

D. Indecisive

36. Which of the following is not part of a cover letter?

A. Salutation

B. Return address

C. References

D. Close

37. The first goal in writing a business letter is to get the recipients ..........

A. Address

B. Attention

C. Services

D. Trade

38. In developing the plan for a persuasive message,

A. Consider primarily the writer's perspective

B. Try to predict the reader's reaction

C. Cover the pros and cons equally

D. All of the above

39. A good business letter is simple and straightforward without being simplistic or ..........

A. Panoramic

B. Paternal

C. Patriotic

D. Patronizing

40. The conclusion or ending paragraph should bring the communication to a polite and ......... close.

A. Businesslike

B. Interminable

C. Measurable

D. Subtle

41. Which of the following is not one of the three major types of appeals discussed in the text?

A. Logic based

B. Emotion based

C. Psychology based

D. Character based

42. Letters that please the receiver are called

A. Yes letters

B. Routine letters

C. Invitation letters

D. Good-news letters

43. The central appeal in a persuasive letter

A. Emphasizes how the reader will benefit from the request

B. Is introduced early on in the message

C. Is presented in you-viewpoint language

D. all of the above

44. Form letters are also known as

A. Formal letters

B. Circular letters

C. Persuasive sales letters

D. Bad news letters

45. A memorandum (memo) is considered a brief form of written communication for

A. Legal use

B. Formal use

C. Internal use

D. External use

46. Simplicity in writing means essentially

A. plainness

B. the use of simple sentences

C. the use of simple tense

D. the use of simple words

47. The primary goal of the beginning of a persuasive message is to

A. Sell the idea

B. Gain the reader's attention

C. Establish a courteous tone

D. Present the pros and cons of the message

48. Good business letters are characterized by the following personal quality of the writer

A. Seriousness

B. Humour

C. Sincerity

D. Formality

49. The simplified style business letter has

A. Indentation

B. A complimentary close

C. A subject line

D. A salutation

50. Modern business letters are usually written in

A. Simplified style

B. Indented style

C. Full-block style

D. Semi-block style

51. A persuasive message will fail if

A. it does not focus on what is in it for the reader

B. it only lists facts

C. it moves too slowly

D. all of the above

52. In circular letters personal interest is created by using the word_________.

A. You

B. Our customers

C. Everybody

D. Dear customers

53. ___________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.

A. Periodic reports

B. Formal reports

C. Progress reports

D. Conference reports

54. ___________ reports are usually short messages with natural, casual use of language.

A. Conference

B. Periodic

C. Informal

D. Formal

55. The form of communication used most of the time for written messages to persons inside your organization is called

A. Memorandum

B. Business letter

C. Pamphlet

D.Adjustment letter

56. Feedback is a listeners

A. verbal critique of your message

B. aversion to a message

C. acceptance of a message

D. verbal or nonverbal responses to a message

57. To decode a message is to

A. translate ideas into code

B. interpret a message

C. reject a message

D. evaluate a message

58. Which of the following sentences is least effective in driving for the sale?

A. Visit our web site today to order your tickets for the Super Bowl

B. We hope to hear from you soon

C. Mail the enclosed card now--your free gift is waiting

D. Call our 800-number within 24 hours to place your order for the Mac II recorder

59.

Feedback can come in the form of

A. environmental noise

B. nonverbal communication only

C. verbal communication only

D. verbal and nonverbal listener responses

60. In the communication process, a receiver is the person who encodes an idea. message interference. a message pathway. the person who decodes a message.

A. the person who encodes an idea

B. message interference

C. a message pathway

D. the person who decodes a message

61. The first opportunity to gain the reader's attention in a direct mail letter is

A. in the attention line

B. in the opening paragraph

C. in the top margin

D. on the envelope

62. An example of a communication channel is

A. face-to-face conversation

B. feedback

C. context

D. noise

63. In interpersonal communication, ethics

A. are important

B. stand in the way of honesty

C. increase barriers to understanding

D. are not a consideration

Answer & Solution Discuss in Board Save for Later

64. Which of the following is an example of a nonverbal message?

A. Yelling

B. Eye contact

C. Jargon

D. Mumbling

65. The ability to communicate effectively

A. is a natural talent that cannot be learned

B. depends on the education level of those around you

C. can be learned

D. depends on not using technology to send messages

66. A message can only be deemed effective when it is

A. repeated back as proof of understanding

B. communicated face-to-face

C. delivered with confidence

D. understood by others and produces the intended results

67. Learning to communicate with others is key to

A. winning the approval of everyone around you

B. establishing rewarding relationships

C. never being misunderstood

D. eliminating all of your listeners' physiological noise

68. Select the statement that is not true of sales letters.

A. The layout can differ from that of the traditional letter

B. A headline could replace the inside address

C. The letter should avoid sentence fragments and choppy paragraphing

D.Attention-gaining devices are used to capture the reader

69. __________ is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems.

A. Interpersonal communication

B. Upward communication

C. Directional communication

D.Occupational communication

70. Which of the following is not a barrier to effective communication?

A. language

B. defensiveness

C. filtering

D. channel richness

Business Communication MCQs (Section 2)

1. When communicating with people from a different culture it is best to assume

A. differences until similarity is proven

B. similar interpretation of symbols

C. similar understanding of ideas

D. people are all the same

2. In general, human beings are

A. indifferent communicators

B. perfect communicators

C. good communicators

D. poor communicators

3. The word communication is derived from communis (Latin) which means:

A. common

B. community

C. message

D. oral speech

4. Generally speaking, in business we communicate

A. to both persuade and inform

B. only to persuade

C. only to inform

D. only to entertain

5. Effective communication is essentially a

A. both a one-way and a two-way process

B. two-way process

C. one-way process

D. three-way process

6. As a process of sharing thoughts and ideas, communication suffers mainly from

A. both physical and non-physical barriers

B. non-physical barriers

C. gender differences

D. physical barriers

7. __________ is not one of the 7 Cs of communication:

A. conciseness

B. correctness

C. clarity

D. character

8. Human communication is essentially

A. perfect

B. imperfect

C. short-lived

D. emotional

9. In business, the purpose of writing is mainly to

A. entertain

B. Both inform and persuade

C. persuade

D. inform

10. Informative writing focuses primarily on the

A. writer

B. reader

C. latest news

D. subject under discussion

11. In writing business letters, one has to be

A. dull

B. formal

C. conventional

D. friendly

12. What type of audience are, people who have to act or make decisions on the basis of the report

A. Primary

B. Secondary

C. Immediate

D. None of the above

13. Exchange of ideas between two or more persons is

A. Understanding

B. Telling

C. communication

D. listening

14. If there is no receiver, there is no

A. communication

B. sender

C. Message

D. Media

15. What is the primary purpose of report

A. To control problems, sell products and services

B. To analyze problems and predict practical alternatives

C. To monitor and control production, sales, shipping, etc

D. To solve problems and supply facts

16.Which is not the type of communication channel

A. Speaking, listening

B. Writing, reading

C. Visualizing, observing

D. Thinking, acting

17. Communication without words is called

A. Non- verbal communication

B. Verbal

C. Oral communication

D. Written communication

18. Any factor which disturbs, confuses, or interferes with the communication of a message is known as

A. Noise

B. Inaccurate encoding

C. Inaccurate decoding

D. Disturbance

19. Which of the following is accomplished initially while planning a report

A. Defining purpose

B. Identifying the sequence in which tasks should be performed

C. Preparing a work plan

D. None of the above

20. What writing style is usually used in reports

A. Objective and detached

B. Personal and critical

C. Emotive and judgmental

D. Subjective and detached

21. Communication between departments or functional units of companies is known as

A. department communication

B. upward communication

C. command communication

D. horizontal communication

22. Raised eyebrows and shrugs are examples of

A. body language

B. cross-cultural communication

C. poor communication

D. good communication

23. All of the following might be involved in nonverbal communication except

A. touch

B. facial expressions

C. gestures

D. phone messages

24. All of the following might be used to improve organizational communication except

A. surveys and feedback

B. management training

C. filtering

D. TV networks

25. Lack of openness in communication

A. reduces employee satisfaction

B. has no effect on employee satisfaction

C. reduces management satisfaction

D. shows good management control

26. What is necessary for effective communication to occur?

A. the right environment, the right people, a message in a timely manner

B. the right information, the right environment, feedback

C. the right people, the right information, a message in a timely manner

D. the right people, feedback, the right information

27. Communication following strict lines of authority and reporting relationships is known as

A. open door policy

B. chain of command

C. effective communication

D. the grapevine

28. Rumours are likely to spread fastest in all of the following instances except when

A. the rumour seems credible

B. the recipient is emotionally anxious

C. the information is important to those involved

D. the recipient is not concerned about the information

29. Three ways in which communication flows through formal organizational channels are called

A. loose coupling, tight coupling, and uncoupling

B. positive flow, negative flow, and peripheral flow

C. downward flow, upward flow, and horizontal flow

D. the grapevine, the gatekeeper, and the network

30. Which of the following is a good example of horizontal flow in an organization?

A. When employees give their supervisors reports listing their accomplishments during the last year

B. When the department heads of marketing and research get together for a meeting

C. When, at a party, the vice-president's secretary tells the husband of one of the employees about plans for layoffs

D. When a supervisor issues a statement to all subordinates explaining new travel policies

31. Which of the following problems can occur as a result of ineffective downward flow?

A. Employees feeling that they don't receive enough information to do their jobs

B. Employees feeling that they receive too much information

C. Employees feeling the information they do receive is not the information they need

D. All of the above

32. What type of communication does a report to a customer from an employer is

A. Manager communication

B. officer communication

C. administrator communication

D. Official communication

33.Organizational communication includes

A. interviewing potential employees

B. resolving conflicts

C.presenting and selling ideas

D. All of the above

34. Which of the following is a communication issue facing today organizations?

A. How technology can best serve the organization

B. Relationships and their effects on organizations

C. Sexual harassment in the workplace

D. All of the above

35. Surveys, suggestion boxes, and employee newsletters are considered to be __________ types of communication.

A. downward

B. upward

C. grapevine

D. lateral

36. What does an report presents

A. Always state the research question or hypothesis and are written in first person to show that the author takes responsibility for the findings

B. Usually a review of the literature, the findings, a discussion and recommendations

C. Always present recommendations as well as an outline of the methods used and the findings

D. At least a review of the literature, the methods used, the findings and a discussion They have some common elements but may vary in overall organisational structure

37. The information of MIS comes from the

A. Internal source

B. External source

C. Both Internal and External sources

D. None of the above

38 The backbone of any organization is

A. information

B. management

C. employee

D. capital

39. The flow of information through MIS is

A. need dependent

B. organization dependent

C. information dependent

D. management dependent

40. Internal information for MIS may come from any one of the following departments.

A. Customers care department

B. HR department

C. Marketing department

D. Production department

41. Which of the following is considered a method to help overcome personal barriers to effective communication?

A. Impulsive behavior

B. Poor administrative practices

C. Engaging in excessive impression management

D. Improvement of listening skills

42. MIS normally found in a manufacturing organization will not be suitable in the __________.

A. service sector

B. banking sector

C. agriculture sector

D. none of the above

43. In claim letter the initial statement should contain

A. Good news

B. Bad news

C. Mixed news

D. Ambiguous

44. Management information systems (MIS)

A. create and share documents that support day - today office activities

B. process business transactions (eg, time cards, payments, orders, etc)

C. capture and reproduce the knowledge of an expert problem solver

D. use the transaction data to produce information needed by managers to run the business

45. _____________ include investigation of an issue or problem or Calculation of financial ratios of a company.

A. Formal report

B. Analytical Letter Reports

C. Scientific Reports

D. Informational Letter Reports

46. Text Parts are ___________ basic parts of a formal report.

A. 3

B. 4

C. 5

D. 6

47. Supplementary Parts are usually short messages with natural, casual use of language.

A. Formal reports

B. Informal reports

C. Short reports

D. Progress report

48. Sales letters start with

A. An easy and effective way

B. An attention-getting device

C. A smooth story

D. Buffer

49. Complaint letter should be called_____________

A. Persuasive letters

B. Claim letter

C. Inquiry letters

D. Sales letters

50. _________ is an organized portfolio of formal systems for obtaining processing and delivering information in support of the business operations and management of an organization.

A. MIS

B. DSS

C. MRS

D. none of the above

51. __________ expressly designed for the support of individual and collective decision making.

A. MIS

B. DSS

C. IPS

D. OSS

52. Which writing style characterizes the memos?

A. Informal

B. Formal

C. Impersonal tone

D. Neutral

53. _____________ letter is the reply to complaint.

A. Adjustment

B. An inquiry

C. Collection

D. Sales

54. When a person receives a message, it is their responsibility to provide the sender:

A. Feedback

B. Self Concept

C. Perception

D. Nonverbal Clues

55. _____________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.

A. Periodic Reports

B. Formal Reports

C. Progress Reports

D. Conference Reports

56. Registering sound vibrations

A. Hearing

B. Verbal communication

C. Non - Verbal communication

D. Listening

57. Pronouncing words clearly and correctly so that each sound can be heard

A. Enunciation

B. Verbal communication

C. Talking loudly

D. listening

58. The method used to communicate a message (text, talking, writing, etc)

A. The method used to communicate a message (text, talking, writing, etc) Channel

B. Colloquialism

C. Communication

D. correspondence

59. This time is yours to use as you please, use it for the things you value most in life.

A. Committed time

B. Discretionary time

C. Maintenance time

D. Family time

60. The time you spend on activities such as eating, sleeping, bathing, exercises, and caring for your home is _________________.

A. Committed time

B. Discretionary time

C. Maintenance time

D. Family time

61. This time is devoted to school labs, studying work, commuting, and other activities involving your immediate and long-term goals.

A. Committed time

B. Discretionary time

C. Maintenance time

D. Family time

62. _______________ are usually short messages with natural, casual use of language

A. Formal reports

B. Informal reports

C. Short reports

D. Progress report

63. ___________ include investigation of an issue or problem or Calculation of financial ratios of a company.

A. Formal report

B. Analytical Letter Reports

C. Scientific Reports

D. Informational Letter Reports

64. __________letter is the reply to complaint.

A. Adjustment

B. An inquiry

C. Collection

D. Sales

65. Managing your time consistently involves creating good study habits and getting organized. Which of the following will NOT allow you to accomplish that?

A. Packing your lunch the night before

B. Putting your backpack at the door

C. Studying all night for an exam

D. Backing up your work

66. A creative way to brainstorm, plan, and put your vision into action is to use a(an) ____________.

A. Mind map

B. Visualization

C. Time log

D. To-do list

67. Business letters produce immediate effect because they are

A. interesting

B. informal

C. brief

D. formal

68. What is one of the major barriers to effective time management?

A. Procrastination

B. Being well organized

C. Lack of money

D. Lack of time

69. A memorandum (memo) is considered a brief form of written communication for

A. legal use

B. internal use

C. external use

D.formal use

70. The essence of time management is taking charge of your life and not allowing _________ to control

A. Poor study skills and habits

B. Interruptions

C. Distractions

D. Anxiety

Business Communication MCQs (Section 3)

1. __________type of orders are issued if there are a number of operational specialties

A. written

B. general

C. mandatory

D. procedural

2. __________ is a particular type of order in which the subordinate is not only ordered to do a job but also given guidance on how to do it

A. Instruction

B. Procedural

C. Persuasion

D. Advice

3. If the employees do not abide by the norms of organisation, or violate the rules and regulations the employer will give_________ to employee

A. warning

B. suggestion

C. counselling

D. advice

4. _________barrier is related to the process of coding and decoding the message

A. organisational

B. semantic

C. technological

D. Individual

5. _____________barriers are caused due to the faulty physical conditions such as ringing telephone, poor listening, etc

A. interpersonal

B. physical

C. technological

D. organizational

6. Oral communication is the interchange of _____________ between the sender and receiver.

A. written messages

B. verbal messages

C. cues and clues

D. signs and gestures

7. The foremost barrier to oral communication is

A. interestedness

B. humility

C. concentration

D. poor listening

8. The handshake that conveys confidence is

A. Limp

B. Firm

C. Loose

D. Double

9. The whole concept of achieving success begins with how you __________

A. Behave

B. Think

C. Work

D. All of the above

10. The trump card during __________ should be brought out at the crucial moment.

A. Interview

B. Negotiation

C. Training

D. Purchasing

11. The following is the permanent records for business

A. Business letters

B. Ledgers

C. Production reports

D. All of the above

12. As per Newman and Summer Communication is the Exchange of

A. Facts

B. Opinion

C. Emotions

D. All of the above

13. The ________ body of the presentation should be broken into short and clear units

A. Main

B. Middle

C. Upper

D. Lower

14. ________ of the letter consists of main message.

A. Heading

B. Body

C. Greeting

D. Closing

15. A common fallacy about manager is that he must be

A. Loud

B. Flamboyant

C. Drinker

D. All of the above

16. The following is (are) the most effective ways of communication.

A. Verbal

B. Non verbal

C. Written

D. All of the above

17. Goals help us to ________

A. Communicate

B. Success

C. Work

D. Motivate